The “modern” digital age refers to the years between 2012 and today.
Think of it as the time when information and data became readily available on a massive global scale. Most of us can remember when the internet really started to take off – it’s the day Facebook went public.
We were all a part of it.
We remember how this new type of always on connection made us feel.
It made us feel like we belonged. It made us feel like someone was always there.
The digital age has brought connectivity and convenience to daily life.
But, with an increase in the online presence of brands and the availability of private data, there is concern about the lack of ethics and transparency.
In the next 3 minutes, we will explore the importance of ethical marketing and the ways in which you can incorporate ethics and transparency into your strategy.
What Is Ethical Marketing?
Honest and ethical marketing is just good marketing, period.
Ethical marketing is about creating marketing messages that are honest, responsible, and designed to preserve the best interests of consumers.
Ethical marketing builds trust and will lead to stronger consumer relationships, increased brand loyalty, and a better reputation.
Ethical marketing involves respecting consumer privacy, avoiding deceptive practices in advertising, and being transparent about data collection and usage.
Your customers want to know what you intend to do with their data, or how the collection of data might benefit their customer experience.
So tell them.
Be boldly annoying about it.
The Importance of Ethical Marketing
While the primary goal of marketing is to generate revenue, ethical marketing ensures that businesses and marketing professionals are meeting their responsibilities towards consumers and society more broadly. One example of a recent trend in marketing ethics is the development of sustainable marketing practices.
Through ethical marketing practices and social responsibility, businesses can foster an environment of trust between themselves and their customers.
Customers trust companies with their data, money, and time, and ethical marketing strategies help maintain that trust.
Ethical marketing prevents negative brand associations, reduces regulatory scrutiny, and establishes a solid first impression.
At times, your marketing content will be a customer’s first experience with your brand. Establishing an environment of transparency and ethics helps ensure their first experience is a lasting, positive brand experience.
As a bonus, honesty and transparency result in fewer PR cleanup exercises.
Ethical Dilemmas in Digital Marketing
Digital marketing has given businesses the ability to gather vast amounts of data about their customers. While this data can help businesses understand their customer base better, it can also raise ethical concerns.
The collection, storage, and usage of consumer data should be transparent and secure to prevent data breaches and unauthorized access.
Businesses also need to ensure that the data is being used to create personalized experiences that benefit the customer and not to manipulate or unfairly influence them into making an unnecessary purchase for self gain.
Social media marketing also raises ethical concerns. With the rapid rise of influencer marketing, businesses need to ensure that influencers are legally disclosing their paid relationships with a brand.
Many of us can remember the lawsuits that were brought on to many Hollywood actors, professional athletes and other social media influencers for promoting harmful crypto exchanges and failing to disclose their paid relationship.
Even the most alluring influencer deals can end badly. Cristiano Renaldo is facing $1 BILLION dollars in fines for promoting the failed platform Binance.
Business owners must understand that influencers are not immune to ethical guidelines, and they must avoid potentially harmful messages that can unconsciously influence their audience and cause a public relations nightmare later.
Incorporating Ethics in Digital Marketing
Your strategy should be designed with the consumer’s needs in mind – not just your goals. You must start by committing to ethical practices and maintaining transparency throughout your marketing processes.
You must also ensure that your marketing strategies are not misleading, harmful to consumers, or in violation of regulatory guidelines.
You can also adopt ethical guidelines in your digital marketing practices. This involves creating a digital marketing code of conduct that incorporates ethical practices while outlining the company’s standards for marketing and advertising.
This ethics in marketing document should be treated the same way as your company values or mission statements and should clearly inform the consumer what benefit they gain from your access to their information.
Ethical marketing is an essential aspect of marketing in the digital age and involves creating marketing messages that are honest, responsible, and designed to preserve the best interests of consumers.
While it is the primary goal of businesses to generate revenue, ethical marketing ensures that businesses and marketing professionals are meeting their responsibilities towards consumers and society more broadly.
You must incorporate ethical guidelines into your digital marketing strategies to foster an environment of trust. In doing so, you will create personalized experiences that benefit your customer and establish a solid reputation, leading to stronger consumer relationships and increased brand loyalty.
As an important first step, take out a pen and paper and begin to brainstorm all of the ways you can begin to incorporate ethical marketing into your brand marketing strategy.