Retention Rate

Retention Rate measures the percentage of customers a company retains over a given period. High retention rates are often indicative of product/service value and customer satisfaction. Growth hackers focus on strategies to increase this rate, as retaining existing customers is often more cost-effective than acquiring new ones.

Retention Rate Tips:

    1. Implement loyalty programs to reward repeat customers.
    2. Regularly engage with customers through emails, notifications, or social media.
    3. Continuously improve the product/service based on customer feedback.