Customer Journey Mapping

Customer Journey Mapping is the process of creating a visual representation of the customer’s experiences with a product or service. By understanding and analyzing the customer journey, growth hackers can identify key touchpoints for optimization and improvement.

Customer Journey Mapping Tips:

    1. Map out each step of the customer journey, from discovery to purchase and beyond.
    2. Identify pain points and areas for improvement.
    3. Continuously update the journey map based on customer feedback and changes in behavior.