Churn Rate

Churn Rate is the percentage of customers who stop using a company’s product or service over a specific time period. A low churn rate is ideal. For growth hackers, reducing churn is as important as acquiring new customers.

Churn Rate Tips:

    1. Regularly gather feedback to understand why customers leave.
    2. Offer incentives or features to retain customers.
    3. Personalize the customer experience to increase engagement.